Shipping & Returns
Placing an Order
Orders can be placed 24 hours a day, 7 days a week on www.tonerrefillstore.com. To order online, simply find the product you wish to purchase and click the "Add to Cart" button and follow the subsequent instructions to complete your order.
Representatives are available for telephone orders as well during normal business hours, 8:30 am to 5 pm (central time), Monday through Friday (excluding major holidays) by calling 1-877-626-1526
Sales Tax and Payment
TonerRefillStore accepts credit card payments from Visa, Master Card, American Express, Discover, and PayPal.
Because TonerRefillStore is operates in North Dakota, we are required at this time to collect 7.5% sales tax on orders shipped to North Dakota.
If you have never made an account on TonerRefillStore, you can create an account by clicking on the "Log In" button and follow the instructions for creating a new account. After creating an account, you can log in anytime to view previous orders, tracking info, change account information, and change your password.
You can aslo log into your account to check for updates on the status of your order. Once your order has been shipped, this information will be reflected in your account. If you would like to give us a call to check on the status of your order, you can call us at 1-877-626-1526 Monday through Friday, 8:30 am to 5 pm. You can also email us at email@example.com.
Returns and Exchanges
TonerRefillStore stands behind its product 100%. If you have any problems with your refill kit, feel free to call us at 1-877-626-1526 or email us at firstname.lastname@example.org. If you are not satisfied with your product, contact us and we will issue you a Return Authorization Number (RA#), and you may return it for a refund, exhange, or store credit. If you return an item for a refund, in most instances, you will be refunded for the product price of the product and can be subject to a 15% restocking fee.
If you return an item for a refund, in most instances, you will be refunded for the product price of the refill kit. You can email TonerRefillStore or call us at 1-877-626-1526 Monday through Friday between 8:30 am and 5 pm(CST).
Cancelling Your Order
TonerRefillStore works very hard to ensure you get the quickest shipping possible. For this reason, we cannot guarantee you will be able to cancel your order after it has been placed. If you need to cancel your order, please call us ASAP (preferrably the same or next business day) at 1-877-626-1526 and we will do our best to cancel your order. If your order has been shipped already, you can get an RA# from us and ship it back for a product price refund.